1. Information We Collect
We collect essential order information (such as name, institutional billing/shipping address, email address, and transaction metadata) required to process orders and provide lot-specific Certificate of Analysis records.
2. How We Use Information
We use your information strictly to fulfill orders, facilitate cold-chain shipping, verify laboratory qualifications, and communicate order tracking updates. We do not sell, rent, or trade your personal data to third parties.
3. Payment Security
All credit card transactions are processed securely via encrypted payment gateways (ONVO Direct) compliant with PCI-DSS standards. We never store raw payment card credentials on our servers.
4. Cookies & Tracking
We use essential cookies to maintain shopping cart sessions and user authentication. You may control cookie preferences through your web browser settings.
5. Data Rights & Contact
You may request access to, correction of, or deletion of your customer account data by contacting our compliance department.